User name:
Password:
 

 
Copyright © 2006.
cisco-certificatiom.co.uk
All Rights Reserved
Communication (Videos): Telephone Etiquette
Product Code: pb018 Time: 23.0 minute(s) CEUs:

Summary:
This course is for anyone who wishes to use the telephone efffectively. It covers basic etiquette and business use.

Objectives:



    Topics:

    • Introduction
    • Telephone Etiquette
    • Telephone Basics
    • Making Effective Phone Calls
    • Telephone Tips
    • Taking a Message
    • Offensive Callers
    • Summary

    Technical Requirements:
    P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

    Copyright Information:
    Product names mentioned in this catalog may be trademarks/servicemarks or registered trademarks/servicemarks of their respective companies and are hereby acknowledged. All product names that are known to be trademarks or service marks have been appropriately capitalized. Use of a name in this catalog is for identification purposes only, and should not be regarded as affecting the validity of any trademark or service mark, or as suggesting any affiliation between MindLeaders.com, Inc. and the trademark/servicemark proprietor.

    Terms of Use:

    Copyright � 2006 Webteks. All rights reserved.